FTX took the decision as a proactive measure to prevent any potential future incidents or additional harm following the recent hack.
Following the recent Kroll cybersecurity breach, bankrupt crypto exchange FTX has
temporarily suspended accounts of impacted users accessing its claims portal.
FTX announced the decision on X (formerly Twitter) as a proactive measure to prevent future
incidents or additional harm following the recent hack.
Users were strongly advised against modifying their claims or altering the accepted schedules in
response to the incident. FTX stated that all claim data submitted through the Kroll customer
claims portal remains secure and valid.
Kroll — the appointed claims and noticing agent for FTX’s ongoing bankruptcy
proceedings — was subject to a breach that exposed non-sensitive data associated with
claimants involved in the bankruptcy case. In response, Kroll provided FTX with reassurances r
egarding its active management of the situation and its continued oversight. FTX subsequently
offered substantiation of this assurance by verifying that the breach had no impact on the security of
account passwords, internal systems or financial funds.
Kroll is directly informing impacted individuals about precautionary steps for self-protection.
FTX clarified that Kroll did not handle FTX account passwords and that FTX’s internal systems remained unaffected.
Nevertheless, blockchain analyst ZachXBT verified that phishing emails have started reaching
FTX customers, suggesting their personal data may have been compromised.